Organizational impact of system quality, information quality, and service quality
نویسندگان
چکیده
0963-8687/$ see front matter 2010 Elsevier B.V doi:10.1016/j.jsis.2010.05.001 * Corresponding author. Tel.: +971 6 5152306. E-mail addresses: [email protected] (N. Gorla), ton Increased organizational dependence on information systems drivesmanagement attention towards improving information systems’ quality. A recent survey shows that ‘‘Improve IT quality” is one of the top concerns facing IT executives. As IT quality is a multidimensional measure, it is important to determine what aspects of IT quality are critical to organizations to help Chief Information Officers (CIOs) to devise effective IT quality improvement strategies. In this research, we model the relationship between information systems’ (IS) quality and organizational impact. We hypothesize greater organizational impact in situations in which system quality, information quality and service quality are high.We also hypothesize a positive relationship between system quality and information quality.We test our hypotheses using survey data. Our structural equation model exhibits a good fit with the observed data. Our results show that IS service quality is the most influential variable in this model (followed by information quality and system quality), thus highlighting the importance of IS service quality for organizational performance. This paper contributes theoretically to IS success models through the system quality-to-information quality and IS quality-to-organizational impact links. Implications of our results for practice and research are discussed. 2010 Elsevier B.V. All rights reserved.
منابع مشابه
Organizational Citizenship Behavior, Customers Loyalty and Quality of Services A Study of Iranian service organization
This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...
متن کاملThe Effect of Organizational Culture and Information-Communication Technology on Productivity, Services Quality, Customer Satisfaction, and Change Management through Knowledge Management
Introduction: Knowledge, as the most important asset of an organization, is regarded as an economic resource. The need for and attainment of the benefits of knowledge management in health centers is highly important and sensitive because we are always faced with a flood of information about patients in health centers. Therefore, the present study was conducted in collaboration with Shahid Rahne...
متن کاملThe Relationship between Nurses’ Organizational Commitment and Services Quality
Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its qu...
متن کاملThe Relationship Between Quality of Work Life and Organizational Commitment of Iranian Emergency Nurses
Background: Quality of work life depends on a combination of variables in the work environment that has an important impact on organizational commitment, work participation, and job performance. Therefore, measuring two variables of quality of work life and organizational commitment is important for all employees of organizations, including emergency nurses, who are important members of the hea...
متن کاملThe Impact of Hospital Information System on Nurses' Satisfaction in Iranian Public Hospitals: the Moderating Role of Computer Literacy
This study aimed to investigate the impact of the hospital information system (HIS) on nurses' satisfaction in Iranian public hospitals and to examine the moderating effect of computer literacy. The study population consisted of nurses working in public hospitals in Iran. A sample of 385 Iranian public hospitals was surveyed and a total of 1912 questionnaires were collected over 9 months. The a...
متن کاملThe Role of Hospital Service Quality and Informing System in Patients' Willingness to Pay with Mediation of Satisfaction
Background: The willingness to pay is criteria criterion for measuring the patientschr('39') interest to continue their relationship with health centers. The main purpose of this study was to determine the effect of service quality and informing system of hospitals on the patientchr('39')s willingness to pay with mediating role of patient satisfaction. Methods: This is an applied survey. The ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- J. Strategic Inf. Sys.
دوره 19 شماره
صفحات -
تاریخ انتشار 2010